Customer Experience Agent — Growth & Training Path

iQor; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor in the Philippines is hiring a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service via phone. You will handle a high-volume of inbound/outbound calls, listen to customers, address inquiries, and provide accurate responses to create a positive experience.

We seek individuals who can work independently or in a team, maintain accuracy and attendance, and adapt to flexible shifts including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to be empathetic and compassionate.
• Must be able to work independently and in a team.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Deliver effective and timely resolution of inquiries and concerns.

Skills

Call center

Customer service

Empathy

Team collaboration

Education

High school diploma/GED

Job description

iQor in the Philippines is hiring a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service via phone. You will handle a high-volume of inbound/outbound calls, listen to customers, address inquiries, and provide accurate responses to create a positive experience.

We seek individuals who can work independently or in a team, maintain accuracy and attendance, and adapt to flexible shifts including nights and weekends.