Dynamic Call Center Agent — Customer Care Specialist

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 357,000 - 469,000; Full time

Job summary

iQor in the Philippines is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle inbound and outbound calls, aim for first call resolution, and educate customers about products and services.

The role requires flexibility to work various shifts, including nights and weekends, with a focus on accuracy and customer satisfaction in a fast-paced environment.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer issues.
• Educate customers about products and services.

Skills

Customer service

Empathy

Teamwork

Attendance

Education

High school diploma

Job description

iQor in the Philippines is seeking polite and professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle inbound and outbound calls, aim for first call resolution, and educate customers about products and services.

The role requires flexibility to work various shifts, including nights and weekends, with a focus on accuracy and customer satisfaction in a fast-paced environment.