Customer Service Call Center Specialist

iQor (branded as iQor CXBPO™); Mabalacat; On-site; PHP 223,000 - 357,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service via phone. You will handle a high volume of inbound or outbound calls, listen to callers, address inquiries, and work toward achieving first call resolution.

This role requires a high school diploma or equivalent, flexibility to work various shifts including weekends, and the ability to work independently or in a team.

Qualifications

• High school diploma, GED, Trade/Vocational School certificate or equivalent required.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Independent work

Team environment

Attendance

Education

High school diploma (or equivalent)

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service via phone. You will handle a high volume of inbound or outbound calls, listen to callers, address inquiries, and work toward achieving first call resolution.

This role requires a high school diploma or equivalent, flexibility to work various shifts including weekends, and the ability to work independently or in a team.