Customer Care Specialist — Call Center (Award-Winning Training)

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 190,000 - 290,000; Full time

Job summary

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to professionally represent clients by delivering remarkable service to customers via phone. You will handle a high volume of calls, listen to understand the reason for the call, and provide accurate, efficient responses.

The role demands empathy, reliability, and a customer-first mindset. You will work various shifts, including nights and weekends, in a collaborative team environment geared toward

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and customers based on trust and reliability.
• Strive to meet call center metrics while delivering excellent service.
• Aim for first contact resolution and take ownership of customer needs.
• Educate customers about products and services as needed.

Skills

Customer service

Teamwork

Attendance reliability

Shift flexibility

Education

High school diploma

Job description

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to professionally represent clients by delivering remarkable service to customers via phone. You will handle a high volume of calls, listen to understand the reason for the call, and provide accurate, efficient responses.

The role demands empathy, reliability, and a customer-first mindset. You will work various shifts, including nights and weekends, in a collaborative team environment geared toward