Customer Service Agent: Growth Path & Flexible Shifts

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

iQor CXBPO Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will manage a high volume of inbound and outbound calls and aim to create a positive experience for every caller.

You will listen to customers to understand the reason for their call, address inquiries, and provide accurate, efficient responses while meeting productivity and quality standards.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Educate customers about clients' products and services.

Skills

Customer service

Team player

Attention to detail

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor CXBPO Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will manage a high volume of inbound and outbound calls and aim to create a positive experience for every caller.

You will listen to customers to understand the reason for their call, address inquiries, and provide accurate, efficient responses while meeting productivity and quality standards.