Customer Care Agent — Flexible Shifts & Growth Path

iQor (branded as iQor CXBPO™); Mabalacat; On-site; PHP 201,000 - 335,000; Full time

Job summary

iQor CXBPO in the Philippines seeks polite, professional Customer Service Call Center Agents to deliver remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls and aim to create positive experiences for every caller.

You will listen to customers to understand their needs, address inquiries, and provide accurate, timely responses with empathy and reliability in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center or retail improves suitability.
• Ability to work independently and in a team.
• Excellent attendance and reliability required.
• Willing to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Accuracy

Attendance

Flexible shift

Education

High school diploma or equivalent

G.E.D. or Vocational certificate

Job description

iQor CXBPO in the Philippines seeks polite, professional Customer Service Call Center Agents to deliver remarkable service to customers via phone. You will handle a high volume of inbound and outbound calls and aim to create positive experiences for every caller.

You will listen to customers to understand their needs, address inquiries, and provide accurate, timely responses with empathy and reliability in a fast-paced environment.