Customer Care Specialist — Call Center

iQor (branded as iQor CXBPO™)

Santa Rosa

On-site

PHP 240,000 - 384,000

Full time

2 days ago

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Job summary

iQor CXBPO in the Philippines seeks polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive for a positive experience for every caller.

The role requires empathy, teamwork, and the ability to meet productivity and quality standards while maintaining accuracy. Night and weekend shifts may be required to ensure coverage.

Qualifications

Experience in customer service in a transaction-based environment such as a call center or retail location.
Ability to work independently and in a team.
Maintain accuracy and meet production standards.
Predictable and consistent attendance is essential.

Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and team members based on trust and reliability.
Meet department productivity and quality standards.
Strive for first call resolution and take ownership of customer needs and issues.
Deliver amazing customer service through timely resolution of inquiries and concerns.
Educate customers about clients' products and services.

Skills

Customer service

Teamwork

Accuracy

Attendance

Shift flexibility

Education

High school diploma

Job description

The role requires empathy, teamwork, and the ability to meet productivity and quality standards while maintaining accuracy. Night and weekend shifts may be required to ensure coverage.

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