Customer Service Trainee - Growth, Training & Impact

iQor (branded as iQor CXBPO™); Bacolod; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. This role involves handling inbound and/or outbound calls and aiming for a positive experience for every caller.

Key duties include greeting customers with energy, building trust, meeting productivity and quality standards, and striving for first-call resolution.

Qualifications

• Empathy and compassionate communication.
• Ability to work independently and in a team.
• Experience in a production environment.
• Maintain accuracy and production standards.
• Physical attendance is required to meet objectives.
• Ability to work various shifts, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Handle outbound calls and communicate clearly.
• Build trust with clients, customers, and teammates based on reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and ownership of customer needs.
• Educate customers about our clients products and services.
• Provide accurate information and timely resolution of inquiries.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Empathy

Teamwork

Independent worker

Attention to detail

Call center experience

Education

High school diploma/GED

Trade/Vocational certificate

Job description

iQor (branded as iQor CXBPO™) in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. This role involves handling inbound and/or outbound calls and aiming for a positive experience for every caller.

Key duties include greeting customers with energy, building trust, meeting productivity and quality standards, and striving for first-call resolution.