Customer Experience Specialist — Flexible Shifts

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle inbound and outbound calls, listen to callers, address inquiries and provide accurate, efficient responses.

The role emphasizes teamwork, reliability, and meeting performance metrics while maintaining quality service with growth opportunities through our training and development programs.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients, customers, and other call center team members.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Deliver amazing customer service through timely resolution of inquiries.
• Educate customers about our clients products and services.

Skills

Customer service

Independent work

Accuracy

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor CXBPO in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle inbound and outbound calls, listen to callers, address inquiries and provide accurate, efficient responses.

The role emphasizes teamwork, reliability, and meeting performance metrics while maintaining quality service with growth opportunities through our training and development programs.