Global Order Management & CX Specialist

Continental; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

A global automotive supplier in the Philippines is seeking an experienced Customer Service representative to manage customer orders and inquiries. The ideal candidate will have a Bachelor's degree, 2-5 years of experience in Order Management or Supply Chain roles, particularly in a BPO environment. This role requires proficiency in Salesforce.com and SAP, with strong communication skills to resolve customer complaints and enhance service quality. Join this dynamic team and improve the customer experience.

Qualifications

• Bachelor’s degree or equivalent.
• 2-5 years of experience in Customer Service, Order Management, or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Experience in a BPO or shared services environment is mandatory.

Responsibilities

• Manage customer orders and inquiries from Salesforce.com.
• Resolve complaints to keep customers satisfied.
• Perform SAP transactions to log and check order status.
• Coordinate with various departments to answer customer inquiries.

Skills

Customer service

Order management

SAP transactions

Communication skills

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce.com

SAP

Job description

A global automotive supplier in the Philippines is seeking an experienced Customer Service representative to manage customer orders and inquiries. The ideal candidate will have a Bachelor's degree, 2-5 years of experience in Order Management or Supply Chain roles, particularly in a BPO environment. This role requires proficiency in Salesforce.com and SAP, with strong communication skills to resolve customer complaints and enhance service quality. Join this dynamic team and improve the customer experience.