Global Order Management Analyst for SAP and Salesforce

Continental Group Sector ContiTech; Philippines; Remote; PHP 391,000 - 614,000; Full time

Job summary

Continental Global Business Services Manila, Inc. is seeking a skilled Customer Service professional to manage orders and inquiries. You will work with Salesforce.com and SAP to ensure accurate entry, order flow, and fulfillment while resolving conflicts and improving processes.

The ideal candidate has 2-5 years in Customer Service or Order Management, with experience in BPO/shared services across multiple markets. Full-time on-site role based in Manila.

Qualifications

• Bachelor’s degree or equivalent.
• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders into SAP.
• Ensure electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests).
• Identify process improvements and coordinate with pricing, supply chain, master data as needed.

Skills

Customer service

Order management

SAP

Salesforce.com

Communication

Education

Bachelor’s degree

Tools

Salesforce.com

SAP

Job description

Continental Global Business Services Manila, Inc. is seeking a skilled Customer Service professional to manage orders and inquiries. You will work with Salesforce.com and SAP to ensure accurate entry, order flow, and fulfillment while resolving conflicts and improving processes.

The ideal candidate has 2-5 years in Customer Service or Order Management, with experience in BPO/shared services across multiple markets. Full-time on-site role based in Manila.