Global Order Management Specialist

Continental Industry; Philippines; On-site; PHP 420,000 - 520,000; Full time

Job summary

Continental Global Business Services Manila Inc. is seeking a customer service professional to manage orders and inquiries from Salesforce, input orders in SAP, and ensure on‑time fulfillment.

The role requires strong coordination with pricing and supply chain teams to resolve issues and maintain customer satisfaction. Ideal candidates will have 2–5 years in Customer Service or Order Management within a BPO or shared services environment, with proficiency in Salesforce and SAP and a Bachelor’s

Qualifications

• Bachelor’s degree or equivalent.
• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain experience required.
• Experience in a BPO or shared services environment across multiple regions.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Enter orders manually into SAP and ensure data integrity.
• Monitor and ensure order flow into the system.
• Resolve order conflicts and track shipments until fulfillment.
• Coordinate with pricing, supply chain and master data as needed.
• Act as universal back-up for specialized accounts and tasks.
• Identify process improvements to enhance customer satisfaction.

Skills

Customer service

Order management

Supply chain

BPO experience

Cross-functional coordination

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

Continental Global Business Services Manila Inc. is seeking a customer service professional to manage orders and inquiries from Salesforce, input orders in SAP, and ensure on‑time fulfillment.

The role requires strong coordination with pricing and supply chain teams to resolve issues and maintain customer satisfaction. Ideal candidates will have 2–5 years in Customer Service or Order Management within a BPO or shared services environment, with proficiency in Salesforce and SAP and a Bachelor’s