Global Order Management & Process Improvement Specialist

Continental Industry; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Continental Industry in Taguig, Philippines, is seeking a skilled Order Management and Customer Service professional to manage orders from Salesforce, enter SAP transactions, and resolve customer inquiries. The role requires ensuring order fulfillment and collaboration with pricing, supply chain, and master data teams.

You will analyze and resolve order conflicts, handle simple and complex claims, and act as a back‑up for specialized accounts while identifying improvement opportunities.

Qualifications

• Bachelor’s degree or equivalent.
• 2–5 years of experience in Customer Service, Order Management, or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Experience leading a small group project or process improvement initiative.
• At least 2 years experience in a BPO or shared‑services environment working with markets in Asia, Australia, Europe, South Africa, Latin America, or North America.

Responsibilities

• Manage queues and cases from Salesforce.com and answer inquiries completely and accurately.
• Accurately enter orders manually into SAP and ensure electronic orders flow into the system.
• Resolve order conflicts and monitor orders through shipment to fulfillment.
• Handle simple and complex claims and coordinate with pricing, supply chain, and master data.
• Perform SAP transactions to log status, quote price, and provide product information.
• Be familiar with customer-service technology to optimize processes and satisfaction.

Skills

Customer service

Order management

SAP

Salesforce

Communication

Process improvement

Team leadership

Education

Bachelor’s degree or equivalent

Tools

EDI systems

Job description

Continental Industry in Taguig, Philippines, is seeking a skilled Order Management and Customer Service professional to manage orders from Salesforce, enter SAP transactions, and resolve customer inquiries. The role requires ensuring order fulfillment and collaboration with pricing, supply chain, and master data teams.

You will analyze and resolve order conflicts, handle simple and complex claims, and act as a back‑up for specialized accounts while identifying improvement opportunities.