Global Order Management & CX Specialist

Continental; Philippines; On-site; PHP 334,800 - 502,200; Full time

Job summary

A global technology firm in the Philippines is looking for a skilled Customer Service and Order Management professional. This role includes managing customer orders, resolving conflicts, and coordinating with various departments, requiring a bachelor’s degree and 2-5 years of experience in customer service or supply chain roles. The ideal candidate will understand customer needs, recommend products, and lead process improvement initiatives. Join us to enhance customer satisfaction and drive improvements.

Qualifications

• Bachelor’s degree or equivalent.
• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Experience in BPO or shared services environment with global markets.

Responsibilities

• Manage customer orders and inquiries from Salesforce.com.
• Resolve order conflicts and monitor orders through shipment.
• Understand customer needs and recommend suitable products or solutions.
• Coordinate with various departments to answer customer inquiries.
• Identify process improvement opportunities and lead projects.

Job description

A global technology firm in the Philippines is looking for a skilled Customer Service and Order Management professional. This role includes managing customer orders, resolving conflicts, and coordinating with various departments, requiring a bachelor’s degree and 2-5 years of experience in customer service or supply chain roles. The ideal candidate will understand customer needs, recommend products, and lead process improvement initiatives. Join us to enhance customer satisfaction and drive improvements.