Global Order Management Specialist | SAP & Salesforce

Continental Industry; Philippines; On-site; PHP 279,000 - 558,000; Full time

Job summary

Continental Global Business Services Manila Inc. in Manila is seeking a Customer Service/Order Management professional to handle queues from Salesforce.com, input orders in SAP, and ensure smooth order flow and fulfillment.

You will resolve conflicts, support multiple departments, and communicate effectively with customers to meet their needs. The role requires a Bachelor’s degree and 2–5 years in CS/Order Management or Supply Chain, with experience in a BPO/shared services environment across

Qualifications

• Bachelor’s degree required.
• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Small group project or process improvement initiative beneficial.
• Experience in a BPO or shared services environment across multiple markets is preferred.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure electronic orders flow into the system as intended.
• Resolve order conflicts and monitor orders through shipment.
• Ensure order fulfillment (stock availability, order status, documents, etc.).
• Correct EDI or electronic order errors to root cause.
• Handle specialized customers and tasks with specific instructions and requirements.
• Handle simple and complex claims related to orders and returns.
• Answer inbound calls for routine inquiries and make outbound calls for routine inquiries.
• Understand and recommend products/solutions to customers; offer alternatives when needed.
• Perform SAP transactions to log, check order status, quote price and availability; provide product information.
• Coordinate with pricing, supply chain, master data and other departments to resolve inquiries.
• Act as universal back-up for specialized accounts/tasks.

Skills

Customer service

Order management

Supply chain

Process improvement

Stakeholder coordination

Education

Bachelor’s degree

Tools

Salesforce

SAP

Job description

Continental Global Business Services Manila Inc. in Manila is seeking a Customer Service/Order Management professional to handle queues from Salesforce.com, input orders in SAP, and ensure smooth order flow and fulfillment.

You will resolve conflicts, support multiple departments, and communicate effectively with customers to meet their needs. The role requires a Bachelor’s degree and 2–5 years in CS/Order Management or Supply Chain, with experience in a BPO/shared services environment across