Global Order Management Specialist

Continental; Taguig; On-site; PHP 279,000 - 446,400; Full time

Job summary

An innovative technology company located in Philippines is seeking an experienced individual for a role in customer service management. This position involves managing customer orders, accurately entering them into systems, and providing recommendations while ensuring satisfaction. Candidates should have 4-7 years of experience in customer service or order management, along with strong analytical and communication skills. The company promotes sustainable practices and efficient solutions as part of its mission.

Qualifications

• 4-7 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Experience in a BPO or shared services environment with global clients.

Responsibilities

• Manage customer orders and inquiries from Salesforce.com.
• Accurate order entry into SAP and resolve order conflicts.
• Provide product recommendations and assist with customer service inquiries.

Skills

Customer Service

Order Management

Process Improvement

Analytical Skills

Project Management

Communication Skills

Education

Bachelor’s degree or equivalent

Tools

SAP

Excel

Access

Job description

An innovative technology company located in Philippines is seeking an experienced individual for a role in customer service management. This position involves managing customer orders, accurately entering them into systems, and providing recommendations while ensuring satisfaction. Candidates should have 4-7 years of experience in customer service or order management, along with strong analytical and communication skills. The company promotes sustainable practices and efficient solutions as part of its mission.