Hybrid Order Management Analyst - SAP & Customer Solutions

Continental; Taguig; Hybrid; PHP 279,000 - 446,400; Full time

Benefits offered by this job

HMO upon hire

Values-based culture

Work-life balance

Learning Opportunities

Job summary

A global support service provider in Metro Manila seeks a dedicated customer service professional to manage orders and customer inquiries efficiently. Responsibilities include handling customer orders from Salesforce, resolving conflicts, and coordinating with supply chain departments. The ideal candidate has a Bachelor’s degree and 2-5 years of experience in customer service or supply chain management. This role offers a hybrid work setup and values work-life balance, HMO upon hire, and opportunities for learning.

Qualifications

• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Experience in a BPO or shared services working with international markets.

Responsibilities

• Manage queues and cases from Salesforce.com.
• Resolve order conflicts and monitor orders through shipment.
• Coordinate with various departments to answer customer inquiries.

Skills

Customer Service

Order Management

Supply Chain Management

Process Improvement

BPO Experience

Education

Bachelor’s degree or equivalent

Tools

SAP

Salesforce.com

Job description

A global support service provider in Metro Manila seeks a dedicated customer service professional to manage orders and customer inquiries efficiently. Responsibilities include handling customer orders from Salesforce, resolving conflicts, and coordinating with supply chain departments. The ideal candidate has a Bachelor’s degree and 2-5 years of experience in customer service or supply chain management. This role offers a hybrid work setup and values work-life balance, HMO upon hire, and opportunities for learning.