Global Order Management & CX Specialist

Continental; Makati; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

A multinational company in Metro Manila is seeking an experienced professional to manage customer orders and ensure accurate processing through SAP and Salesforce.com. The ideal candidate will have a Bachelor's degree, 2-5 years of experience in customer service or order management, and be proficient in handling complex inquiries. Responsibilities include resolving order issues, providing product recommendations, and leading process improvement initiatives to enhance customer satisfaction. This role is pivotal in streamlining operations within the Supply Chain.

Qualifications

• Bachelor’s degree or equivalent.
• 2-5 years of experience in Customer Service or Supply Chain.
• Experience managing orders and customer inquiries.

Responsibilities

• Manage customer orders and inquiries from Salesforce.com.
• Enter orders manually into SAP and resolve conflicts.
• Provide product recommendations and order status updates.

Skills

Customer Service

Order Management

Process Improvement

Communication

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce.com

Job description

A multinational company in Metro Manila is seeking an experienced professional to manage customer orders and ensure accurate processing through SAP and Salesforce.com. The ideal candidate will have a Bachelor's degree, 2-5 years of experience in customer service or order management, and be proficient in handling complex inquiries. Responsibilities include resolving order issues, providing product recommendations, and leading process improvement initiatives to enhance customer satisfaction. This role is pivotal in streamlining operations within the Supply Chain.