Global Order Management Specialist

Continental Industry; Taguig; On-site; PHP 350,000 - 480,000; Full time

Job summary

Continental Global Business Services Manila Inc. is seeking a customer-focused professional to handle orders and inquiries from Salesforce, ensure accurate entry into SAP, and monitor order fulfillment.

The role requires 1–3 years in Customer Service or Supply Chain, experience in a BPO/shared services setting, and ability to coordinate with pricing and supply chain teams. Join a global support hub delivering end-to-end order management and customer satisfaction.

Qualifications

• Bachelor’s degree is required.
• 1–3 years of experience in Customer Service, Order Management or Supply Chain.
• Experience in Order Management or Supply Chain required.
• Experience in a BPO or shared services environment is preferred.
• Experience with multiple markets (Asia, Australia, Europe, etc.) is a plus.

Responsibilities

• Manage queues and cases from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Enter orders manually into SAP.
• Ensure electronic orders flow into the system.
• Resolve order conflicts and monitor orders through shipment.
• Coordinate with pricing, supply chain, and master data to answer inquiries.
• Provide product information and recommendations to customers.
• Log SAP transactions to check status and pricing.
• Serve as universal back-up for specialized accounts/tasks.
• Identify process improvement opportunities and lead projects.

Skills

Customer service

Order management

Supply chain

Process improvement

Communication

Education

Bachelor’s degree

Tools

Salesforce

SAP

Job description

Continental Global Business Services Manila Inc. is seeking a customer-focused professional to handle orders and inquiries from Salesforce, ensure accurate entry into SAP, and monitor order fulfillment.

The role requires 1–3 years in Customer Service or Supply Chain, experience in a BPO/shared services setting, and ability to coordinate with pricing and supply chain teams. Join a global support hub delivering end-to-end order management and customer satisfaction.