Global Order Management Specialist

Continental Industry; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Continental Global Business Services Manila Inc. in Manila seeks an experienced Customer Service Specialist to manage orders and inquiries.

You will process orders in SAP, answer questions via Salesforce, resolve conflicts, and collaborate with pricing, supply chain, and master data teams to keep customers satisfied. The ideal candidate has a bachelor’s degree and 4–7 years in Customer Service or Order Management, with BPO/shared services experience across multiple markets.

Qualifications

• Bachelor’s degree required.
• 4–7 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Small group project or process improvement initiative.
• At least 2 years of experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America markets.

Responsibilities

• Manage queues and cases from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Enter orders into SAP and ensure electronic orders flow correctly.
• Resolve order conflicts and monitor orders through shipment.
• Ensure order fulfillment and proper documentation.
• Handle simple and complex claims and collaborate with multiple departments.
• Act as SME to recommend products and solutions to customers.

Skills

Customer service

Order management

Supply chain

SAP

Salesforce

Vendor/customer communication

Education

Bachelor’s degree

Tools

SAP

Salesforce

Job description

Continental Global Business Services Manila Inc. in Manila seeks an experienced Customer Service Specialist to manage orders and inquiries.

You will process orders in SAP, answer questions via Salesforce, resolve conflicts, and collaborate with pricing, supply chain, and master data teams to keep customers satisfied. The ideal candidate has a bachelor’s degree and 4–7 years in Customer Service or Order Management, with BPO/shared services experience across multiple markets.