Ocean CX Specialist (Spanish) - Global Logistics

Maersk; Pasig; Presencial; PHP 450.000 - 750.000; Jornada completa

Descripción de la vacante

Maersk is seeking an Ocean Customer Experience Specialist - Spanish in the Philippines to support customers through the end-to-end shipment lifecycle. You will communicate with local and offshore teams to ensure timely resolutions and high customer satisfaction.

Requirements include a 4-year degree and 2+ years in shipping/customer service, with strong Spanish and English skills and experience with Salesforce or SAP. Midshift, site-based work in Pasig is expected.

Formación

• Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration)
• At least two (2) years’ experience in customer service transactions and dealing with direct customers in shipping/forwarding/supply chain industries
• Excellent Spanish and English communication skills both written and verbal
• Knowledge of Salesforce/ SAP and MS Excel is an advantage
• Above-average stakeholder management skills
• Amenable to work during Philippine holidays
• Will ing to work midshift, site based working arrangement

Responsabilidades

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
• Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Understand customers' business drivers, needs and requirements and build strong relationships with all stakeholders including offshore GSC teams.
• Handle incoming customer services queries, issues and exception management.
• May support the Customer Experience Partner and internal teams.
• Attend to export- or import-specific processes as assigned in the team, namely:
• Complete import/export process, complying with SLAs and global process design.
• Facilitate completion of documentation process, closing of open export and import tasks.
• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.

Conocimientos

Customer service

Spanish language

English communication

Stakeholder management

MS Excel

Educación

Bachelor's degree

Herramientas

Salesforce

SAP

Descripción del empleo

Maersk is seeking an Ocean Customer Experience Specialist - Spanish in the Philippines to support customers through the end-to-end shipment lifecycle. You will communicate with local and offshore teams to ensure timely resolutions and high customer satisfaction.

Requirements include a 4-year degree and 2+ years in shipping/customer service, with strong Spanish and English skills and experience with Salesforce or SAP. Midshift, site-based work in Pasig is expected.