Ocean CX Team Lead - Global Logistics, Night Shift (Pasig)

Maersk; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Team Lead – MEX in Pasig City to lead day-to-day operations and guide a dynamic team in a multinational setting. The role requires 2–5 years of leadership experience in shipping or logistics and strong English communication skills, with Power BI proficiency as a plus.

You will collaborate with cross-functional teams, drive process improvements, and ensure adherence to SOPs while maintaining high performance and customer-centric service levels.

Qualifications

• 2–5 years of leadership experience in shipping, logistics, freight forwarding, or supply chain operations.
• Bachelor's degree in any relevant field.
• Strong English communication skills, both written and verbal; Spanish a plus.
• Proficient in Microsoft Office applications; knowledge of Power BI is an advantage.

Responsibilities

• Manage and oversee the team's day-to-day operations, ensuring tasks are completed accurately and on time.
• Develop and implement work plans and timelines to achieve targets and KPIs.
• Monitor team performance and provide timely feedback to improve productivity and quality.
• Delegate tasks based on priorities, workload, and team member capabilities.
• Coach and support team members to reach their full potential and career growth.
• Promote company values, policies, and expected behavior across the team.
• Ensure SOPs are up to date and communicated across the team.
• Collaborate with other team leaders and cross-functional departments to meet objectives.

Skills

Leadership

English communication

Project management

Process improvement

Team coaching

Microsoft Office

Education

Bachelor's degree

Tools

Power BI

Microsoft Office

Job description

Maersk is seeking an Ocean Customer Experience Team Lead – MEX in Pasig City to lead day-to-day operations and guide a dynamic team in a multinational setting. The role requires 2–5 years of leadership experience in shipping or logistics and strong English communication skills, with Power BI proficiency as a plus.

You will collaborate with cross-functional teams, drive process improvements, and ensure adherence to SOPs while maintaining high performance and customer-centric service levels.