Global Ocean CX Specialist — Spanish Speaker

Maersk; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Specialist (Spanish Speaker) in the Philippines to engage with customers, manage channels, and resolve issues within the Maersk operations framework. The role emphasizes service excellence and timely collaboration with internal teams.

Ideal candidates support Spanish-speaking customer interactions, adapt to evolving processes, and contribute to a globally integrated logistics experience that Maersk is known for.

Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• General support to customers within Maersk environment

Job description

Maersk is seeking an Ocean Customer Experience Specialist (Spanish Speaker) in the Philippines to engage with customers, manage channels, and resolve issues within the Maersk operations framework. The role emphasizes service excellence and timely collaboration with internal teams.

Ideal candidates support Spanish-speaking customer interactions, adapt to evolving processes, and contribute to a globally integrated logistics experience that Maersk is known for.