Global Medical Records & Client Services Admin

AS White Global; Manila; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Great Place to Work certification

Global trips program

Medical coverage for you and family

Generous paid leave

LinkedIn Learning access

Flexible work setup

Job summary

AS White Global in Manila is seeking a Customer Service Admin to support operational excellence by managing case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy and confidentiality.

You will review and process queues, schedule and edit appointments, maintain accurate records, monitor inboxes, track cases, and handle fee approvals while meeting productivity targets.

Qualifications

• At least 2 years of office, administrative, or customer service experience within the healthcare field.
• Proficient in Microsoft Outlook, Word, and Excel, with experience using web-based systems.
• Strong typing, accuracy, attention to detail, and ability to manage time.

Responsibilities

• Review and process assigned queues, emails, web notes, appointment requests, cancellations, and case updates.
• Schedule, reschedule, and update appointments based on client, vendor, attorney, or case requirements.
• Maintain accurate case records by updating timeframes, contact details, status notes, and related information.
• Monitor shared inboxes and route cases or requests to the appropriate department.
• Track, follow up, and close cases in line with client instructions and internal procedures.
• Process fee approvals, no-shows, and other administrative tasks while meeting productivity and quality targets.
• Manage a high-volume workload while maintaining accuracy, confidentiality, and professional communication.

Skills

Outlook

Word

Excel

Web-based systems

Tools

Microsoft Outlook

Word

Excel

Job description

AS White Global in Manila is seeking a Customer Service Admin to support operational excellence by managing case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy and confidentiality.

You will review and process queues, schedule and edit appointments, maintain accurate records, monitor inboxes, track cases, and handle fee approvals while meeting productivity targets.