Global Guest Services & Office Operations Assistant

White & Case Global Operations Center Manila; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

White & Case Global Operations Center Manila is seeking a Guest Services Assistant to handle a broad range of administrative duties across switchboard, facilities, room reservations, risk management, and visitor support. The role supports global teams across AsiaPac, Americas, and EMEA using firm tools and email/calls.

The team emphasizes proactive process improvement, confidentiality, and high-quality client service, reporting to the Guest Services & Office Administration Manager in Manila.

Qualifications

• Bachelor's degree required.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to balance being an individual contributor and a team player.
• Pleasant voice and professional demeanor when communicating with attorneys, clients, vendors and staff.
• Ability to communicate by telephone and/or mail with substance, courtesy and tact.
• Excellent customer service skills.
• Must be flexible to work with shifting schedules, weekends, holidays and irregular hours.

Responsibilities

• Manage a wide range of administrative tasks under a single role across Switchboard, Business Administration, Room Reservation, Risk Management, Facilities and Visitor Support.
• Operate multi-line telephones and direct calls; record information and escalate as needed.
• Handle room reservations, mailboxes, courier services and general admin requests.
• Monitor facilities requests, logs, and service reports; coordinate with service counterparts.
• Support risk management tasks and update project files regularly.
• Coordinate visitor support, travel arrangements and Welcome communications.
• Generate recurring service reports and ensure smooth handover of tasks across shifts.

Skills

Customer service

Communication

Teamwork

Confidentiality

Telephone etiquette

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

PowerPoint

Excel

Job description

White & Case Global Operations Center Manila is seeking a Guest Services Assistant to handle a broad range of administrative duties across switchboard, facilities, room reservations, risk management, and visitor support. The role supports global teams across AsiaPac, Americas, and EMEA using firm tools and email/calls.

The team emphasizes proactive process improvement, confidentiality, and high-quality client service, reporting to the Guest Services & Office Administration Manager in Manila.