Global Guest Services Specialist

White & Case LLP; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

White & Case LLP in Manila seeks a Guest Services Assistant to oversee switchboard, room reservations, and visitor support, working with global teams across AsiaPac, Americas and EMEA. The role emphasizes service quality, process improvements, and collaboration with the Office Operations team under guidance from leaders.

The assistant will handle communications, calendar coordination, and end-user support, while upholding confidentiality and delivering consistent, client-focused service in a

Qualifications

• Bachelor's degree required.
• Relevant work experience is necessary.
• Excellent written and oral communication skills.
• Excellent interpersonal and customer service skills.
• Ability to communicate by telephone and email with tact.
• Flexibility to work weekends/holidays and 35+ hours weekly.

Responsibilities

• Handle switchboard, room reservations, and visitor support tasks.
• Coordinate with global teams and internal clients.
• Generate recurring service reports and maintain logs.
• Respond timely to inquiries via email and telephone.
• Support risk management and facilities processes.

Skills

Written and verbal communication

Interpersonal skills

Customer service skills

Telephone and email communication

Team player

Flexibility

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

White & Case LLP in Manila seeks a Guest Services Assistant to oversee switchboard, room reservations, and visitor support, working with global teams across AsiaPac, Americas and EMEA. The role emphasizes service quality, process improvements, and collaboration with the Office Operations team under guidance from leaders.

The assistant will handle communications, calendar coordination, and end-user support, while upholding confidentiality and delivering consistent, client-focused service in a