Global Customer Success Specialist - Night Shift

A.P. Moller - Maersk; Pasig; On-site; PHP 420,000 - 620,000; Full time

Job summary

Maersk in Pasig is seeking a Sales Support/Customer Service professional to develop and maintain customer relationships, support the Area Sales team, and ensure timely contractual processes. The role involves collaboration across service centers and management support to deliver on business outcomes.

The ideal candidate has 2+ years in sales support or customer service, strong communication, and proficiency in MS Office. Night shift and site-based work in Pasig are required.

Qualifications

• Bachelor's degree preferred or college undergraduate acceptable.
• Fluent in Spanish and English (verbal and written).
• Minimum 2 years in Sales Support/Customer Service.

Responsibilities

• Develop customer relationships to promote retention and loyalty.
• Support Area Sales/other functions in service centers to execute sales tasks end-to-end.
• Coordinate with customers to ensure timely contract renewals and renewals handling.
• Assist management with day-to-day team needs and reporting activities.
• Handle escalations and disputes as needed.

Skills

English fluency

Spanish fluency

Account management

Commercial knowledge

MS Office

Communication skills

Education

Bachelor's degree in Logistics/Supply Chain

Tools

Excel

Word

PowerPoint

Outlook

Job description

Maersk in Pasig is seeking a Sales Support/Customer Service professional to develop and maintain customer relationships, support the Area Sales team, and ensure timely contractual processes. The role involves collaboration across service centers and management support to deliver on business outcomes.

The ideal candidate has 2+ years in sales support or customer service, strong communication, and proficiency in MS Office. Night shift and site-based work in Pasig are required.