Global Logistics: Customer Experience & Operations Lead

Maersk; Manila; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Maersk, a global leader in logistics, seeks a seasoned logistics professional in Manila to ensure smooth end-to-end carrier executions and to serve as a key customer contact. You will coordinate with internal and external stakeholders to meet SLAs and KPIs, while driving continuous improvement and operational excellence.

The role emphasizes deep customer understanding, adoption of standard processes, and collaboration within a matrix organization to enhance service delivery and global trade

Qualifications

• Experience in Lead Logistics and Maersk E2E business landscape.
• Experience in Change Management across international contexts.
• Strong communication, influencing and stakeholder management skills.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and customer-specific IOPs to ensure operational compliance.
• Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
• Act as a customer advocate and key point of contact.
• Actively develop a strong understanding of customers’ businesses, priorities, and pain points.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Skills

Lead Logistics

Stakeholder management

Change management

Customer-centric

International experience

Job description

Maersk, a global leader in logistics, seeks a seasoned logistics professional in Manila to ensure smooth end-to-end carrier executions and to serve as a key customer contact. You will coordinate with internal and external stakeholders to meet SLAs and KPIs, while driving continuous improvement and operational excellence.

The role emphasizes deep customer understanding, adoption of standard processes, and collaboration within a matrix organization to enhance service delivery and global trade