Global Customer Support Teammate

TaskUs, Inc.; Antipolo; On-site; PHP 279,000 - 391,000; Full time

Job summary

TaskUs, Inc. is hiring a Teammate in the Philippines to handle phone, email and live chat support, delivering accurate responses and troubleshooting for customer inquiries. You will filter content, perform data tasks, and document interactions while maintaining high customer satisfaction and privacy.

The role requires strong communication, proficiency with Windows/macOS, Office and Google apps, and the ability to multitask under pressure in a fast-paced environment.

Qualifications

• What we look for: experience on phone, email and live chat support.
• Strong verbal and written communication skills.
• Proficient with Windows, macOS, Office and Google apps.
• Typing speeds suitable for voice and non-voice campaigns.

Responsibilities

• Handle inbound/outbound calls and multi-channel inquiries.
• Provide accurate responses via email and live chat support.
• Filter content and perform data/research tasks.
• Troubleshoot with basic techniques and document interactions.
• Resolve customer issues and maintain high satisfaction.
• Identify priority issues and escalate when needed.
• Route calls to appropriate resources and follow SOPs.
• Meet client KPIs and continuously improve performance.
• Keep login/password information confidential.
• Participate in trainings and stay aligned with policies.

Skills

Phone support

Email support

Live chat

Customer service

Sales support

Billing support

Collections support

Technical support

Verbal communication

Written communication

Windows OS

macOS

Microsoft Office

Google Workspace

Typing speed 30 WPM

Problem solving

Multitasking

Attention to detail

Self-motivation

Team collaboration

Work under pressure

Tools

Windows OS

macOS

Microsoft Office

Google Workspace

Job description

TaskUs, Inc. is hiring a Teammate in the Philippines to handle phone, email and live chat support, delivering accurate responses and troubleshooting for customer inquiries. You will filter content, perform data tasks, and document interactions while maintaining high customer satisfaction and privacy.

The role requires strong communication, proficiency with Windows/macOS, Office and Google apps, and the ability to multitask under pressure in a fast-paced environment.