Customer Care Specialist - World-Class Support

TaskUs; Angeles; Sur place; PHP 391 000 - 614 000; Plein temps

Avantages offerts par ce poste

Great benefits

Professional growth

Inclusive workplace

Résumé du poste

TaskUs, a global provider of outsourced digital services, seeks a Customer Care Specialist in the Philippines. You will deliver world-class service via phone, email, and live chat, ensuring accurate, efficient, and respectful interactions that meet client KPIs.

Fluent English, strong communication, and a customer-centric mindset are essential. You will work with Zendesk and Slack, thrive in a fast-paced team, and contribute to an inclusive, People First culture at TaskUs.

Qualifications

• Fluent in English with strong written and verbal communication.
• Experience in customer support or call center environments is a plus.
• Ability to handle multiple channels (phone, email, live chat) professionally.

Responsabilités

• Provide world-class customer service via phone, email, and live chat.
• Resolve inquiries and issues promptly, documenting interactions per SOPs.
• Route requests to appropriate resources and escalate when needed.
• Identify trends and patterns in customer issues to improve service.
• Adhere to client KPIs and policies to ensure consistent delivery.

Connaissances

English fluency

Communication

Problem-solving

Teamwork

Adaptability

Formation

High school diploma

Outils

Zendesk

Slack

Office suite

Description du poste

TaskUs, a global provider of outsourced digital services, seeks a Customer Care Specialist in the Philippines. You will deliver world-class service via phone, email, and live chat, ensuring accurate, efficient, and respectful interactions that meet client KPIs.

Fluent English, strong communication, and a customer-centric mindset are essential. You will work with Zendesk and Slack, thrive in a fast-paced team, and contribute to an inclusive, People First culture at TaskUs.