Global Customer Care Specialist

TaskUs Outsourcing Philippines, Inc.; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs Outsourcing Philippines, Inc. is seeking a Customer Care Specialist to deliver exceptional support across calls, emails, and live chat. You will resolve inquiries, follow client guidelines, and work with teammates to ensure high customer satisfaction while meeting KPIs.

Ideal candidates are fluent in English, with strong communication and problem-solving skills, and possess a high school diploma. The role offers a competitive salary and benefits in a dynamic BPO environment.

Qualifications

• Must be fluent in English with strong written and verbal communication.
• Experience in customer support is preferred.
• High school diploma or equivalent required.

Responsibilities

• Provide world-class customer service via phone, email, and live chat.
• Research and respond to inquiries with accurate information.
• Document interactions and escalate issues when needed.
• Adhere to client KPIs and internal policies.
• Collaborate with teammates to improve service quality.

Skills

Zendesk

Slack

English fluency

Communication

Problem-solving

Education

High school diploma

Tools

Zendesk

Slack

Job description

TaskUs Outsourcing Philippines, Inc. is seeking a Customer Care Specialist to deliver exceptional support across calls, emails, and live chat. You will resolve inquiries, follow client guidelines, and work with teammates to ensure high customer satisfaction while meeting KPIs.

Ideal candidates are fluent in English, with strong communication and problem-solving skills, and possess a high school diploma. The role offers a competitive salary and benefits in a dynamic BPO environment.