Customer Experience Specialist

TaskUs; Antipolo; On-site; PHP 223,000 - 335,000; Full time

Job summary

TaskUs is seeking a dedicated Customer Service Associate in the Philippines to join our People First team in Antipolo. You will respond to inquiries via phone, email and live chat, provide accurate information, and ensure customer satisfaction.

You will handle data and follow privacy and quality guidelines to deliver world-class service daily. The role requires strong written and verbal communication, basic tech proficiency across Windows, MS Office, and Google apps, and the ability to work on

Qualifications

• Experience in customer service or BPO is a plus.
• Ability to work on cyclical schedules.
• Strong problem solving and attention to detail.

Responsibilities

• Handle inbound/outbound calls, email, and live chat with customers.
• Provide accurate information and troubleshoot customer issues.
• Meet and exceed client KPIs while maintaining data privacy and quality guidelines.

Skills

Phone support

Email support

Live chat

Customer service

Verbal communication

Written communication

Windows OS

MS Office

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Google applications

Job description

TaskUs is seeking a dedicated Customer Service Associate in the Philippines to join our People First team in Antipolo. You will respond to inquiries via phone, email and live chat, provide accurate information, and ensure customer satisfaction.

You will handle data and follow privacy and quality guidelines to deliver world-class service daily. The role requires strong written and verbal communication, basic tech proficiency across Windows, MS Office, and Google apps, and the ability to work on