Customer Care Specialist: World-Class Support & Growth

TaskUs; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is seeking a Customer Care Specialist (Teammate) to deliver world-class service across phone, email, and live chat. You will respond promptly, resolve issues, and maintain customer satisfaction while following client guidelines and internal processes.

The role requires strong communication, empathy, and teamwork within a vibrant People First culture. Join TaskUs in a dynamic Philippines operation and grow with a global leader in BPO services.

Qualifications

• Fluent in English with strong reading/writing skills.
• High school graduate required.
• Proficient with Windows, macOS, MS Office, and Google apps.
• Experience with customer support tools like Zendesk is preferred.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries and resolving issues.
• Research and respond accurately to inquiries via phone, email, and live chat.
• Navigate documentation to provide world-class service and escalate issues as needed.
• Document all customer interactions according to SOPs.
• Collaborate with team and other departments to resolve customer issues.

Skills

Fluent English

Excellent communication

Problem-solving

Team player

Education

High school diploma

Tools

Zendesk

Slack

Microsoft Office

Google Apps

Job description

TaskUs is seeking a Customer Care Specialist (Teammate) to deliver world-class service across phone, email, and live chat. You will respond promptly, resolve issues, and maintain customer satisfaction while following client guidelines and internal processes.

The role requires strong communication, empathy, and teamwork within a vibrant People First culture. Join TaskUs in a dynamic Philippines operation and grow with a global leader in BPO services.