Global Customer Experience Specialist (Midshift)

Maersk Global Service Centres Philippines Limited

Pasig

On-site

PHP 360,000 - 420,000

Full time

8 days ago

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Job summary

Maersk Global Service Centres Philippines Limited in Pasig is seeking a Customer Experience professional to manage onboarding, case handling and ongoing service queries. You will collaborate with global teams to resolve issues and ensure a smooth shipment lifecycle, while focusing on customer satisfaction and strong stakeholder relationships.

The role requires 2+ years in customer service, fluency in English and Spanish, and working knowledge of Salesforce/SAP with MS Excel.

Qualifications

Graduate of a 4-year bachelor's degree; undergrads with related experience may apply.
Minimum 2 years of Customer Service transactions with direct customers.
Excellent Spanish and English communication skills, written and verbal.
Knowledge of Salesforce, SAP and MS Excel is an advantage.
Strong stakeholder management abilities.
Willing to work during Philippine holidays and midshift; site-based.

Responsibilities

Manage customer channels, case handling and onboarding processes.
Maintain close communication with colleagues locally or overseas to resolve issues.
Deliver a positive customer experience and ensure end-to-end shipment lifecycle smoothness.
Understand customers' needs and build relationships with stakeholders, including offshore teams.
Handle incoming queries and exception management; support with related teams.
Attend to export/import processes and ensure documentation complies with SLAs.