Customer Success Senior Specialist - Spanish

APM Terminals; Manila; On-site; PHP 446,000 - 893,000; Full time

Job summary

Maersk, a global integrated logistics leader, seeks a Sales Support/Customer Service professional based in Pasig City. You will develop customer relationships, assist Area Sales, and coordinate cross-functional efforts to deliver value to key accounts worldwide.

Qualifications include 2+ years in sales support, fluent English and Spanish, and strong MS Office skills. This role requires night shifts and a Work From Office setup in Pasig.

Qualifications

• Bachelor’s degree in Logistics/Supply Chain preferred (or college undergraduate acceptable).
• Fluent in English and Spanish (verbal and written).
• Minimum 2 years in Sales Support/Customer Service or similar.
• Experience in account management and delivering customer-focused solutions.
• Strong communication skills and commercial awareness.
• Proficient with MS Office programs (Excel, Word, Outlook, PowerPoint).
• WFO site-based; night shift availability.
• Willing to work in Pasig City.

Responsibilities

• Develop customer relationships to promote retention and loyalty.
• Support Area Sales and other functions to drive customer outcomes with Maersk solutions.
• Ensure clients receive full value and timely contract/renewal handling.
• Collaborate with teams across functions and countries on campaigns and reporting.
• Assist management with day-to-day team needs and special projects.

Skills

Account management

Commercial knowledge

Communication skills

Languages: English & Spanish

Customer relationship management

Education

Bachelor’s Degree in Logistics/Supply Chain

College undergraduate acceptable

Tools

MS Office (Excel/Word/Outlook/PowerPoint)

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Ma Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job. As part of the One Team Sales (OTS) setup, one of the key outputs will be collaborating with our Area Sales team/other functions in service centers (GSC) for executing sales support tasks and commercial activities from start to finish.

Key Responsibilities

• Responsible for developing customer relationships that promote retention and loyalty.
• They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.
• Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk.
• Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
• Quickly resolve customer challenges by leveraging resources from across the company as needed.
• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.
• Timely contract renewals & contract management.
• Working closely with front line sales for account planning, goal setting and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
• Assist management with day to day needs of the team.
• Assist the team with special projects and training activities.
• Assist the team with reporting activities.
• Assist managers with escalations and disputes.
• Serve as a backup for other Senior Customer Success Partners and the Customer Success Manager during their absence.
• Responsible for escalating situations to management on a timely basis.
• Handling a high-caliber client base of mostly top volume customers.
• Be a strong role-model for "what good looks like" to others on the team.
• Actively support implementation of local and global initiatives.
• Drive and support functional transformation efforts.
• Drive commercial actions and awareness within own team and with colleagues across functions and countries.

Who are we looking for

• Bachelor’s Degree in Logistics/Supply Chain related fields preferred or any course. College undergraduate is also acceptable.
• Fluent in Spanish and English Language in verbal and written.
• Minimum 2 years of experience in Sales Support/Customer Service Support within similar area of expertise.
• Account management execution/building customer relationships.
• Commercial knowledge.
• Excellent communication skills.
• Understanding how it solves different customer pains.
• Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint.
• Amenable to work on night shift and WFO (Work From Office) Site-Based set up.
• Open to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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