Global Client Services Assistant - Calendar & Ops (Manila)

McKinsey & Company; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

McKinsey & Company in Manila is seeking a proactive Administrative Assistant to provide high-quality day-to-day support to Client Service Teams. You will manage calendars and travel, coordinate meetings, and prepare organized deliverables, working closely with CST Leadership and Engagement Managers.

The role emphasizes discretion, confidentiality, and collaboration across offices and external vendors, with opportunities to participate in training and growth within the global services community.

Qualifications

• Prior administrative support or corporate customer service experience is desired.
• Highly detail-oriented with proven ability to prioritize, multitask, and execute tasks efficiently in a fast-paced, deadline-driven environment.
• Resourceful, proactive mindset with a strong sense of urgency; comfortable navigating ambiguity and independently proposing solutions to operational challenges
• Strong technical skills with proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel) and willingness to quickly learn and leverage internal software and digital platforms
• Adaptable and collaborative. Team-player orientation with an innate ability to build trust across diverse teams, support colleagues through coverage rotations, and actively adhere to firm values
• Ability to work in-person (team schedules and office locations may vary)
• Ability to operate office equipment
• Excellent verbal and written communication skills in English (and local language, if applicable), maintaining the highest level of professionalism, discretion, and confidentiality when handling sensitive information

Responsibilities

• Calendar & Travel Management: Proactively manage complex schedules, resolve scheduling conflicts, and coordinate end-to-end travel logistics in close partnership with supported colleagues.
• Team Liaison & Communication: Coordinate meetings, align on milestones, and liaise between Engagement Managers, Associates, and Client teams; collaborate with internal functions and external vendors to support daily needs.
• Deliverables: Prepare accurate and well-organized team deliverables (e.g. contact lists, trackers, reports, and administrative materials).
• Teamwork & Continuity: Provide backup coverage across the Assistants’ pool; maintain strong communication and confidentiality.
• Technology and AI: Adopt current firm applications and emerging digital tools to enhance workflow efficiency.
• Project & Administrative Support: Assist for CST events, training sessions, major initiatives, reporting, and location-based recruiting, accounting, and expense tasks.
• Operational backbone: Enable consultants to focus on solving client problems by safeguarding priorities and fostering a supportive community.

Skills

Administrative support

Customer service

Attention to detail

Multitasking

Communication skills

Team collaboration

In-person work

English proficiency

Tools

Microsoft Office

Internal software platforms

Job description

McKinsey & Company in Manila is seeking a proactive Administrative Assistant to provide high-quality day-to-day support to Client Service Teams. You will manage calendars and travel, coordinate meetings, and prepare organized deliverables, working closely with CST Leadership and Engagement Managers.

The role emphasizes discretion, confidentiality, and collaboration across offices and external vendors, with opportunities to participate in training and growth within the global services community.