Global B2B Customer Experience Specialist

3M Vietnam

Taguig

On-site

PHP 279,000 - 446,000

Full time

3 days ago

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Job summary

3M Global Business Services in the Philippines is hiring a Customer Service Representative to support global B2B customers across international markets. You will manage the Order-to-Cash process, handle inquiries, order support, delivery coordination, follow-ups, and issue resolution, collaborating with teams across Supply Chain, Sales, and Operations.

Ideal candidates have a Bachelor's degree (or a high school diploma with 2+ years in customer service), experience with ERP and CRM systems, and

Qualifications

Bachelor's degree required, or a High school diploma/GED with minimum two years in customer service or sales.
Experience working in ERP and CRM systems.
Attention to detail for handling orders, documentation, and product information.
Excellent oral and written communication in English and customer-facing language (C1 or higher preferred).

Responsibilities

Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
Communicates clearly and professionally with external customers and internal personnel via telephone, chat, and written correspondence.
Manages worklists, raises internal tickets for order management issues, and solves problems related to material information records and master data.
Educates customers on processes and handles price changes and complex inquiries with adaptive techniques.