German-Speaking Global Customer Support Specialist

3M Vietnam; Taguig; On-site; PHP 420,000 - 540,000; Full time

Job summary

3M Global Business Services is seeking a Customer Service Representative (German) to support global B2B customers across international markets. You will help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, and issue resolution.

This role offers global exposure, cross-functional collaboration, and opportunities to grow within a renowned science company.

Qualifications

• Fluent in German and proficient in English.
• At least 1 year of experience in Customer Service or related fields.
• ERP experience is a plus.

Responsibilities

• Handle inquiries, orders, deliveries, and issue resolution for global B2B customers.
• Communicate with customers in German and English.
• Collaborate with global teams to improve service delivery and customer experience.
• Support Order-to-Cash processes across multiple regions.
• Apply Lean, Six Sigma, analytics, and automation where applicable.

Skills

German fluency

English proficiency

Tools

ERP system

Job description

3M Global Business Services is seeking a Customer Service Representative (German) to support global B2B customers across international markets. You will help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, and issue resolution.

This role offers global exposure, cross-functional collaboration, and opportunities to grow within a renowned science company.