Bilingual Customer Support Specialist - Global Order-to-Cash

3M; Taguig; Vor Ort; PHP 335.000 - 614.000; Vollzeit

Zusammenfassung

3M GBS is seeking a Customer Service Representative (Spanish Speaker) to support global B2B customers across international markets, guiding them through the Order-to-Cash journey, handling inquiries, order support, deliveries, and issue resolution.

You'll collaborate with teams across Supply Chain, Logistics, Sales, and Customer Operations to deliver a seamless customer experience, applying Lean, Six Sigma, analytics, automation, and AI-enabled tools to optimize service delivery.

Qualifikationen

• At least 1 year of experience in Customer Service or related field.
• Fluency in English and Spanish (written and spoken).
• ERP experience is a plus.

Aufgaben

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in English and Spanish.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.

Kenntnisse

English

Spanish

Communication

Problem-solving

Detail-oriented

Tools

ERP systems

Jobbeschreibung

3M GBS is seeking a Customer Service Representative (Spanish Speaker) to support global B2B customers across international markets, guiding them through the Order-to-Cash journey, handling inquiries, order support, deliveries, and issue resolution.

You'll collaborate with teams across Supply Chain, Logistics, Sales, and Customer Operations to deliver a seamless customer experience, applying Lean, Six Sigma, analytics, automation, and AI-enabled tools to optimize service delivery.