Bilingual Spanish CSR - Global Order-to-Cash Support

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybride; PHP 360 000 - 480 000; Plein temps

Résumé du poste

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Customer Service Representative who can speak Spanish to support global B2B customers across international markets. You will manage inquiries, orders, deliveries, and issue resolution within the Order-to-Cash process while delivering a respectful, customer-centric experience.

The role offers exposure to cross-functional teams, growth opportunities, and a culture that values collaboration, continuous improvement, and effective problem solving.

Qualifications

• Proficiency in English and Spanish (speaking, reading, writing) required.
• 1 year of experience in Customer Service or related fields preferred.
• ERP experience is an advantage but not required.

Responsabilités

• Support global B2B customers across inquiries, orders, deliveries, and issue resolution.
• Communicate with customers in Spanish and English.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter.

Connaissances

Spanish language

English language

Customer service

ERP

Description du poste

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Customer Service Representative who can speak Spanish to support global B2B customers across international markets. You will manage inquiries, orders, deliveries, and issue resolution within the Order-to-Cash process while delivering a respectful, customer-centric experience.

The role offers exposure to cross-functional teams, growth opportunities, and a culture that values collaboration, continuous improvement, and effective problem solving.