German-Speaking Issue Resolution Analyst (Order-to-Cash)

3M Vietnam

Taguig

In loco

PHP 500.000 - 700.000

Tempo pieno

27 ore fa

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Descrizione del lavoro

3M GBS in the Philippines is seeking a Customer Issue Resolution Analyst (German Speaker) to support global B2B customers. You will investigate and resolve issues across the Order-to-Cash journey, collaborating with cross-functional teams.

This role requires strong language skills in English and German, attention to detail, and a proactive problem-solving mindset. ERP experience is a plus, and learning modern Lean and analytics methods is encouraged.

Competenze

Proficient in English and German (speaking, reading, writing, listening).
At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or related field.
Clear communication, problem solving, and customer-centric approach.
Detail-oriented, adaptable, curious, and eager to learn how global business works.
ERP experience is an advantage but not required.

Mansioni

Own and resolve customer issues across the Order-to-Cash journey.
Investigate concerns, identify root causes, and drive next steps.
Communicate with customers in your designated language and in English.
Work across global teams to solve issues and improve the customer experience.
Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.