French-Speaking Global Customer Service Pro

3M Vietnam; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

3M Global Business Services in Manila is seeking a Customer Service Representative (French) to support global B2B customers across the Order-to-Cash journey. You will handle inquiries, orders, deliveries, follow-ups and issue resolution with a focus on accuracy and customer satisfaction.

You will work with cross-functional teams like Supply Chain, Logistics, and Sales, communicating in French and English, and applying Lean and data-driven improvements to enhance service delivery.

Qualifications

• Fluent in French and proficient in English.
• Minimum 1 year of experience in customer service or related field.
• ERP experience is an advantage.

Responsibilities

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in French and English.
• Collaborate with global teams to improve service delivery and customer experience.

Skills

French language

English language

Customer service

Tools

ERP system

Job description

3M Global Business Services in Manila is seeking a Customer Service Representative (French) to support global B2B customers across the Order-to-Cash journey. You will handle inquiries, orders, deliveries, follow-ups and issue resolution with a focus on accuracy and customer satisfaction.

You will work with cross-functional teams like Supply Chain, Logistics, and Sales, communicating in French and English, and applying Lean and data-driven improvements to enhance service delivery.