Global B2B Customer Service Specialist

3M; Taguig; On-site; PHP 446,000 - 725,000; Full time

Job summary

3M Global Business Services is looking for a Customer Service Representative to support global B2B customers through the Order-to-Cash journey. You will handle inquiries, order support, delivery coordination, follow-ups, and issue resolution across diverse markets.

You will collaborate with Supply Chain, Logistics, Sales, and Customer Operations, delivering a high-quality customer experience while growing your career in a globally recognized science company.

Qualifications

• Bachelor's degree or high school diploma with at least two years in customer service or sales.
• Experience with ERP and CRM systems.
• Attention to detail handling orders, documentation, and product information.
• Excellent oral and written English communication; customer-facing mindset.

Responsibilities

• Oversee the entire order process from entry to delivery.
• Handle order entry, status updates, pricing, shipping, and inventory issues.
• Communicate clearly with customers and internal teams via phone, chat, and email.
• Educate customers on processes and manage price changes.
• Identify and resolve issues to improve customer satisfaction.

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Education

Bachelor's degree

High school diploma/GED

Tools

ERP systems

CRM systems

Order management

Job description

3M Global Business Services is looking for a Customer Service Representative to support global B2B customers through the Order-to-Cash journey. You will handle inquiries, order support, delivery coordination, follow-ups, and issue resolution across diverse markets.

You will collaborate with Supply Chain, Logistics, Sales, and Customer Operations, delivering a high-quality customer experience while growing your career in a globally recognized science company.