Italian-speaking Global Customer Service Representative

3M; Taguig; On-site; PHP 268,000 - 469,000; Full time

Job summary

3M Global Business Services is hiring a Customer Service Representative to support global B2B customers across international markets. You will manage inquiries, order entry, delivery coordination, and issue resolution in the Order-to-Cash process.

Collaborate with Supply Chain, Logistics, Sales and other functions to deliver a high-quality customer experience, maintain accurate data, and proactively resolve issues.

Qualifications

• Bachelor's degree or HS diploma with two years in customer service or sales.
• Experience working in ERP and CRM systems.

Responsibilities

• Act as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
• Handle order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicate clearly with external customers and internal 3M personnel via phone, chat, and written correspondence.
• Manage worklists, raise internal tickets for order management issues, and solve problems related to data records and master data.
• Educate customers on processes, manage price changes, and handle complex inquiries with adaptive techniques.
• Enhance customer satisfaction by identifying and resolving problem patterns.
• Provide proactive support for Premium and Strategic Key Accounts as required.
• Develop and support improvements for work processes and tools.
• Participate in meetings to address ongoing issues and maintain a culture of quality.
• Support cross-functional teams, act as a project liaison, and participate in process improvement teams.

Skills

Excellent communication

Active listening

Customer-focused

Problem solving

Attention to detail

Education

Bachelor's degree or HS diploma with 2 years CS/sales

Tools

ERP systems

CRM systems

Job description

3M Global Business Services is hiring a Customer Service Representative to support global B2B customers across international markets. You will manage inquiries, order entry, delivery coordination, and issue resolution in the Order-to-Cash process.

Collaborate with Supply Chain, Logistics, Sales and other functions to deliver a high-quality customer experience, maintain accurate data, and proactively resolve issues.