Global B2B Customer Success Specialist

3M; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

3M Global Business Services in the Philippines is hiring a Customer Service Representative to support global B2B customers and manage the Order-to-Cash journey from entry to delivery. You will interact with cross-functional teams across Supply Chain, Sales, and Operations, resolving issues and helping customers with inquiries, orders, and pricing.

You will contribute to a positive customer experience while upholding quality standards, and will develop skills in analytics, problem solving, and

Qualifications

• Bachelor's degree or High school diploma/GED with minimum two years in customer service or sales.
• Experience working in ERP and CRM systems.
• Ability to learn new information quickly and handle multiple priorities.

Responsibilities

• Act as primary liaison between 3M and customers, overseeing order processing from entry to delivery.
• Handle order entry, status updates, inquiries, pricing, shipping, and inventory issues.
• Communicate clearly with external customers and internal teams via phone, chat, and email.
• Manage worklists, raise internal tickets for order issues, and resolve data related problems.
• Educate customers on processes and price changes, handle complex inquiries with adaptive techniques.
• Support cross-functional teams and participate in process improvement initiatives.

Skills

Customer service

Communication skills

Problem solving

Active listening

Multitasking

Attention to detail

English proficiency

Education

Bachelor's degree

High school diploma/GED

Tools

ERP systems

CRM systems

Job description

3M Global Business Services in the Philippines is hiring a Customer Service Representative to support global B2B customers and manage the Order-to-Cash journey from entry to delivery. You will interact with cross-functional teams across Supply Chain, Sales, and Operations, resolving issues and helping customers with inquiries, orders, and pricing.

You will contribute to a positive customer experience while upholding quality standards, and will develop skills in analytics, problem solving, and