German-native Customer Service Representative

3o-BPO Incorporated; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

3o-BPO Incorporated seeks a German-native Customer Service Representative to assist customers via phone, email, and chat in a fast-paced environment onsite in the Philippines. The role focuses on resolving inquiries professionally and maintaining high service quality, with emphasis on German and English language proficiency.

Beneficial traits include strong communication and problem-solving skills, prior customer service experience, and willingness to collaborate with teammates for complex cases

Qualifications

• Fluent in German and English
• Excellent communication and problem-solving skills
• Customer service experience is an advantage
• Willing to work in a dynamic and fast-paced environment
• Willing to work onsite

Responsibilities

• Assist customers via phone, email, and chat.
• Resolve inquiries and concerns in a professional manner.
• Proactively provide feedback for product and service improvement.
• Solve challenging cases by collaborating with team members.
• Maintain high customer satisfaction and service quality.

Skills

German & English

Communication skills

Problem solving

Customer service experience

Onsite work

Job description

We are looking for a German-native Customer Service Representative.

Responsibilities:

• Assist customers via phone, email, and chat.

• Resolve inquiries and concerns in a professional manner.

• Proactively provide feedback for product and service improvement.

• Solve challenging cases by collaborating with team members.

• Maintain high customer satisfaction and service quality.

Qualifications:

• Fluent in German and English

• Excellent communication and problem-solving skills

• Customer service experience is an advantage

• Willing to work in a dynamic and fast-paced environment

• Willing to work onsite