Frontline Banking Associate - Customer-Centric Service

City Savings Bank; Pagadian; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Staff benefits

Work-life balance initiatives

Job summary

City Savings Bank seeks a Branch Service Associate for its Pagadian City branch in Zamboanga Del Sur. This full-time role handles customer service, transactions, and account support, acting as the face of the bank in the community.

Fresh graduates are welcome; prior customer service in retail banking is preferred. You will assist with deposits, withdrawals, accounts and inquiries while promoting bank products and maintaining records.

Qualifications

• Graduate of any business course.
• Fresh graduates are welcome to apply.
• Experience in customer service preferred.
• Proficient in using computers and banking software.
• Strong communication and data accuracy.

Responsibilities

• Greet customers and provide prompt service at the branch counter.
• Process deposits, withdrawals, fund transfers, and bill payments accurately.
• Open new accounts and explain features and products.
• Assist customers with balances, history, and services.
• Promote savings accounts, loans, and investment options.
• Maintain records and documentation for transactions.
• Ensure compliance with banking regulations and policies.
• Resolve concerns and escalate complex issues as needed.
• Support branch operations including cash handling and vault procedures.
• Participate in meetings and training to stay updated.

Skills

Strong communication

Customer service

Numeracy

Computer literacy

Teamwork

Attention to detail

Education

Business course graduate

Job description

City Savings Bank seeks a Branch Service Associate for its Pagadian City branch in Zamboanga Del Sur. This full-time role handles customer service, transactions, and account support, acting as the face of the bank in the community.

Fresh graduates are welcome; prior customer service in retail banking is preferred. You will assist with deposits, withdrawals, accounts and inquiries while promoting bank products and maintaining records.