Customer Banking Associate: Growth, Training & Perks

City Savings Bank; General Santos; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Career progression

Health benefits

Inclusive workplace

Employee discounts

Job summary

City Savings Bank is seeking a Branch Service Associate for our General Santos City branch in South Cotabato. This full-time role focuses on delivering excellent customer service and supporting daily retail banking operations.

You will greet customers, process deposits and withdrawals, open new accounts and explain products, while maintaining accuracy, confidentiality and compliance at all times. Fresh graduates are welcome to apply, and you will receive comprehensive training to develop banking

Qualifications

• A graduate of any business course or equivalent.
• Fresh graduates are welcome to apply.
• Proven customer service experience in a retail or banking environment is preferred.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and banking software; experience with banking platforms is a plus.
• Excellent numeracy skills and accuracy in handling financial transactions.
• Reliability, honesty and data security are essential.
• Ability to work flexibly, including potential weekend and holiday shifts.

Responsibilities

• Greet and welcome customers in a professional manner and address banking needs.
• Process deposits, withdrawals, fund transfers and payment collections.
• Open new savings and checking accounts and explain features and terms.
• Provide information about loans, investments and insurance offerings.
• Assist customers with inquiries, account maintenance and documentation requirements.
• Ensure accurate record-keeping and compliance with procedures and regulations.
• Handle cash counting and end-of-shift reconciliation.
• Cross-sell and up-sell banking products based on customer needs.
• Maintain a clean, organized and secure branch environment.
• Support branch marketing initiatives and customer acquisition campaigns.
• Collaborate with colleagues for smooth daily operations.

Skills

Customer service

Communication skills

Numeracy

Cash handling

Computer literacy

Banking software

Reliability

Adaptability

Education

Business degree or equivalent

Tools

Banking software

Job description

City Savings Bank is seeking a Branch Service Associate for our General Santos City branch in South Cotabato. This full-time role focuses on delivering excellent customer service and supporting daily retail banking operations.

You will greet customers, process deposits and withdrawals, open new accounts and explain products, while maintaining accuracy, confidentiality and compliance at all times. Fresh graduates are welcome to apply, and you will receive comprehensive training to develop banking