Branch Service Associate: Frontline Banking & Growth

City Savings Bank; Goa; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Training programs

Health and wellness support

Job summary

City Savings Bank is seeking a Branch Service Associate for our Goa Camarines Sur branch. This full-time role focuses on delivering exceptional customer service, handling routine transactions, and supporting daily branch operations.

You will assist customers with deposits and withdrawals, account maintenance, and product inquiries while upholding regulatory standards and accuracy. Fresh graduates are welcome to apply, and strong communication is valued.

Qualifications

• Graduate of any Business Course or equivalent.
• Fresh graduates welcome to apply.
• Experience in customer service, retail banking, or a similar customer-facing role.
• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers.
• Proficiency in using computer systems and banking software; familiarity with financial systems is preferred.
• Numeracy skills and accuracy in handling financial transactions and record-keeping.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Knowledge of retail banking products, services, and regulatory requirements, or willingness to develop this knowledge.
• Exceptional attention to detail and commitment to maintaining confidentiality of customer information.
• Reliable, punctual, and professional with a positive attitude towards continuous learning.
• Fluency in English and local languages spoken in the community is highly desirable.

Responsibilities

• Provide excellent customer service to clients visiting the branch, addressing enquiries and processing routine transactions with accuracy and professionalism.
• Process customer deposits, withdrawals, and other banking transactions using branch systems and procedures.
• Assist customers with account opening, account maintenance, and product inquiries.
• Maintain accurate records and documentation for all transactions processed.
• Support the branch team in meeting daily operational targets and maintaining branch cleanliness and organisation.
• Respond to customer complaints and elevate issues appropriately to ensure satisfactory resolution.
• Cross-sell banking products and services in line with branch objectives and customer needs.
• Comply with all regulatory requirements, anti-money laundering procedures, and bank policies.
• Perform administrative duties such as data entry, filing, and correspondence management.
• Support the branch manager and senior staff in achieving branch performance goals.

Skills

Customer service

Communication

Numeracy

Attention to detail

Reliability

English fluency

Education

Business course or equivalent

Tools

Banking software

Branch systems

Job description

City Savings Bank is seeking a Branch Service Associate for our Goa Camarines Sur branch. This full-time role focuses on delivering exceptional customer service, handling routine transactions, and supporting daily branch operations.

You will assist customers with deposits and withdrawals, account maintenance, and product inquiries while upholding regulatory standards and accuracy. Fresh graduates are welcome to apply, and strong communication is valued.