Branch Service Associate — Customer-Centric Banking

City Savings Bank; Surigao City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health and wellness programs

Professional development and training

Employee assistance programs

Preferential banking product rates

Job summary

City Savings Bank is seeking a Branch Service Associate for our Surigao City branch. This full-time role centers on delivering exceptional customer service and seamless banking experiences at the branch level in Surigao del Norte.

You will greet customers, process transactions, open accounts, and provide product information while maintaining accuracy and regulatory compliance. Weekend and holiday shifts may be required based on branch needs.

Qualifications

• Graduate in business, finance or related fields.
• Proven customer service experience in a retail banking or financial services environment.
• Strong numerical and computer literacy with proficiency in banking software systems.
• Excellent communication and interpersonal skills with the ability to engage diverse customer groups.
• Attention to detail and accuracy in handling financial transactions and documentation.

Responsibilities

• Greet customers professionally and address their banking needs and inquiries.
• Process deposits, withdrawals, fund transfers and payments with accuracy.
• Open new accounts and update customer information in the system.
• Explain banking products and services to customers.
• Cross-sell bank products while maintaining ethical standards.
• Manage cash handling and ensure accuracy of cash drawers and compliance with security policies.
• Handle customer queues and support branch operations during peak hours.
• Resolve complaints in a professional and timely manner.
• Maintain accurate records and banking regulatory documentation.
• Assist branch staff with administrative and operational tasks to ensure smooth branch functioning.
• Adhere to all banking regulations, AML policies and data protection guidelines.

Skills

Customer service

Numerical skills

Communication skills

Banking software

Education

Business, Finance or related fields

Tools

Banking software systems

Job description

City Savings Bank is seeking a Branch Service Associate for our Surigao City branch. This full-time role centers on delivering exceptional customer service and seamless banking experiences at the branch level in Surigao del Norte.

You will greet customers, process transactions, open accounts, and provide product information while maintaining accuracy and regulatory compliance. Weekend and holiday shifts may be required based on branch needs.